Bio
MY STORY
I started my career in Information Technology as a software developer writing code for a product that helped companies calculate and report business personal property tax. I worked closely alongside industries with unique reporting requirements such as airlines, telecommunications, and railroads. Included in my responsibilities were design analysis and implementation for back-office integration with client ERP systems.
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After projects as a developer, I was asked to move into a business analyst role and found my sweet spot. I was the principal business analyst for a $4 million project where I facilitated client meetings with stakeholders and subject matter experts to establish project priorities and document requirements. I designed user interfaces, lead user acceptance testing, and reviewed and documented change requests.
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I have set up transaction and snapshot replication in MS SQL Server. I have set up database backup schedules. No matter the role I've held; data analysis has been integral in accomplishing my goals. Being able to help a team or an individual express what they need and being involved with data analysis are the things I enjoy most. I have taken on several different roles as a Business Analyst, Software Developer, Database Analyst and Administrator, and IT Manager. I bring outstanding cross-functional collaboration skills and understand what it takes to provide effective management. I believe my unique blend of technical skills and interests would be an asset to any organization.
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With 15 plus years of experience in Information Technology, I am adept at managing resources, directing daily operations, establishing priorities, budgeting, reporting, and cross-functional leadership. In my last position, I managed infrastructure, networking, help desk, and software development; while serving as a Business Analyst. Keep exploring my site to learn more about me, and reach out directly with any questions.
Experience
WORK HISTORY
IT MANAGER/BUSINESS ANALYST
Settlement Facility - DOW Corning Trust (SFDCT)
MARCH 2008 - APRIL 2018
March 2007 - March 2008 (CONTRACT)
Business Analysis
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Facilitated meetings with customers to define project scope and elicit project requirements
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Collaborated with end-users and subject matter experts to develop requirements, documentation, and acceptance measures
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Documented functional requirements utilizing requirement lists, Use Cases, process diagrams, and UI mock-ups
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Reviewed documented requirements and UI mock-ups to ensure needs and intent were met
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Worked with team leads to set priorities on requirements
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Customized requirements gathering and documentation to fit the intended audience
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Tracked requirements through the project lifecycle and created change requests to adapt or clarify requirements
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Reviewed the impact of change requests with stakeholders and modified priorities as warranted
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Collaborated with external parties to provide accurate data analysis to the judge and board of directors overseeing the settlement process
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Authored stored procedures, transactions, and TSQL queries for reports
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Management and Support​
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Managed software and hardware projects including needs assessment, resource planning, development, and deployment
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Lead team responsible for infrastructure, desktop support, networking, and software development
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Planned and managed budgeting, licensing, and auditing for the Information Technology department
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Generated and distributed monthly status reports
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Created, managed, and reviewed database backups and administered database permissions
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Created snapshot and transaction replication using Microsoft SQL Server 2012
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Oversaw management of hardware maintenance and inventory, including end of life disposal
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Lead infrastructure moves and reductions
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Provided support for system backups, hardware troubleshooting, and repair scheduling
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Provided Help Desk Support as needed
SOFTWARE ANALYST
Stewart Transaction Solutions (A Stewart Title Company)
DECEMBER 2005 - MARCH 2007
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Appointed to special action team to troubleshoot critical application failure
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Documented functional requirements and automated tests
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Designed user interfaces for desktop and web applications
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Researched functionality of a legacy application and analyzed legacy features for inclusion in a new .NET version
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Utilized knowledge of XML, XSLT, and CSS to verify new outputs to a legacy application
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Conducted User Acceptance Testing through manual tests and verifications through database queries
PROJECT SPECIALIST
EPS Software Corporation
FEBRUARY 2001 - DECEMBER 2005
Business Analysis
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Principal Business Analyst for $4 million project
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Facilitated meetings with customers defining project scope and elicited project requirements
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Documented functional requirements utilizing requirement lists, Use Cases, process diagrams, and UI mock-ups
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Designed user interfaces including data capture for the web, touch screen, legal, and POS applications
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Served as liaison between client and development team
Project Management
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Managed Customer relationships
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Estimated project cost and project time utilizing in-house Function Point Analysis
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Scheduled project tasks for development, testing, and release schedules to customers through an iterative Software Development Life Cycle (SDLC)
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Assigned development resources to tasks based on knowledge of everyone’s skills and competency
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Change control management including documentation of changes and analysis of the impact of changes to the overall project
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Defined processes for and obtained customer acceptance throughout the software development life cycle
Software Development
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Designed and develop n-tier solutions using Microsoft Tools for Windows and the Web
Education
University of Houston
1994